Oct17

AA Hotel Group of The Year

Author // Julia Hands Categories // Julia's Blog

AA Hotel Group of the Year

AA Hotel Group of The Year
As CEO of Hand Picked Hotels I take a keen interest in feedback from our guests. I read all the correspondence from guests which comes to our Head Office in Sevenoaks whether it contains compliments or a complaint. I find that this gives me a real insight into life on the ground in the hotels. It also gives me a wealth of anecdotes on the lengths our Hand Picked team members go to in order to deliver Hand Picked service to our guests.

Recently, I was told how a family with five children arrived at one of our hotels and were keen to enjoy fine dining but without encroaching on other guests. The restaurant manager offered them the Great Drawing Room as a private dining room for just the family. The parents and the children were able to enjoy a formal dinner, without disturbing other diners, and had a memorable evening for all the right reasons as a result.

Such anecdotes reflect why everyone at Hand Picked is thrilled to have won the prestigious AA Hotel Group of the Year 2012-2013.

This award is a wonderful accolade following our 10th anniversary celebrations last year. Our General Managers and all the teams who work in the hotels and our head office have been instrumental in winning this award for the second time. We like to think of our teams as Hand Picked people. They are part of the Hand Picked family who are dedicated to giving our guests the very best experience and creating a truly memorable stay.

We have created our Being Hand Picked staff training programme and an apprentice chefs’ academy to identify young talent. We have invested more than £100 million in restoring and developing the hotels and have created new spa/health club facilities and state of the art conference facilities with the latest technology, within a heritage setting.

Every one of our hotels is highly individual yet they all offer the Hand Picked experience. Our guests are at the heart of all we do and we have built up a hugely loyal and ever-expanding following. I would like to thank all our guests for using Hand Picked Hotels and invite those of you who have never visited one of our hotels to do so.

Share this article

About the Author

Julia Hands

Julia Hands

As owner of Hand Picked Hotels Julia is the driving force behind the unique style of Hand Picked Hotels and the atmosphere of relaxed comfort that is prevalent in all properties.

Comments (1)

  • Lanky Lyn

    Lanky Lyn

    22 October 2012 at 10:04 |
    Saw this post on Twitter and was keen to offer my Congratulations - well done to all involved!! I regularly visit your 'Norton House Hotel' in Edinburgh, what a great hotel and spa, service is always 5* and the experience from initial booking to check-out is very good. I work in the idustry and realise only too well the challenges faced in Customer Service Delivery .... but your team definately deliery, a credit to the board! Well Done, keep up the good work!

Leave a comment

You are commenting as guest. Optional login below.